StatsSystems is an Excel-based call center performance dashboard and workforce management system. It helps you track ASA, AHT, call volume, staffing and KPIs across daily, weekly, monthly and annual views so you can improve productivity, profitability and customer satisfaction.
The StatsSystems GUI features easy-to-use navigation so users can quickly access any section or view important statistics within seconds. The design is built to keep the system simple, organized and efficient for daily call center operations.
StatsSystems makes it easy to transition from section to section with a simple click of a button. Users can move between dashboards, reports, tools and panels without confusion, creating a smooth and productive workflow.
StatsSystems was beta tested for hundreds of hours to create a polished and dependable tool. Each part of the system was reviewed and refined to support accurate data entry, performance tracking, reporting and user-friendly navigation.
Data is presented in a responsive GUI that makes sense at a glance. Users can clearly understand what they are seeing without guessing, helping supervisors and leaders make faster decisions using accurate real-time information.
StatsSystems is a comprehensive Excel-based call center performance dashboard and workforce management suite. Custom VBA programming provides detailed statistics for each call center employee, cross-referenced across daily, weekly, monthly and annual views to compare goals versus real-time stats. This Excel platform can handle performance reporting, staffing analysis and KPI tracking for your entire contact center operation.
StatsSystems gives users a true data-at-a-glance experience. Users can compare data by day, week, month and year in real time. The system enables fast performance review without relying on separate SharePoint multi-user designs or larger infrastructure systems.
Entering the needed data for each employee is handled through a centralized, customized GUI. The interface makes employee data entry simple, consistent and hassle-free. Supervisors can quickly enter information and complete real-time calibrations with a clean, easy-to-use workflow.
Setting up goals for teams is now a simple process that can be completed in minutes. Custom UserForms provide kinetic assistance with transitioning the data, understanding key metrics and analyzing team performance. StatsSystems places the power of performance data directly in the hands of your leadership team.
StatsSystems makes it easy to cross-reference daily data against annual, weekly and monthly results. Each section is designed in real time to show increases or decreases in productivity for the metric goals assigned to each employee. At a single glance, supervisors can access meaningful one-on-one performance data.
This course is designed to ensure users are brought up to speed on the tools, processes and procedures used inside StatsSystems. The tutorial helps users feel comfortable navigating the system and understanding how each section supports daily call center performance management. Online TUTORIAL available and much more....
StatsSystems includes 10 training sections that users can access and review with a single click of a button. Each section is organized to make learning simple, direct and easy to follow, helping users quickly find the information they need while interacting with the software.
Feedback from hundreds of users has been carefully reviewed and used to improve the system experience. Each section of the program has been methodically designed to be simple to understand, easy to navigate and helpful for users who need quick access to important StatsSystems information.
Users receive step-by-step instructions on how to navigate each section and use all areas of the software. The tutorial is designed to keep users engaged while learning the system. If assistance is needed, users can reach out to Tech Support or visit the Training Center for additional help.
Each review highlights a different StatsSystems feature: workforce management, call center dashboards, staffing, ASA, AHT, trends, scheduling, adherence, KPI reporting and CHATi.
“The Employee Performance Center shows exactly why StatsSystems is valuable for call center leaders. Instead of jumping between reports, a supervisor can review productivity, goals, adherence and daily performance from one organized Excel dashboard. For teams that live inside Microsoft Excel, that kind of centralized view can save time and reduce confusion.”
“The ASA tracking view gives leaders a clean way to understand how quickly calls are being answered. I like that the dashboard keeps Average Speed of Answer connected to call volume, staffing and service-level performance, because those numbers should never be reviewed in isolation.”
“The Average Handle Time breakdown is one of the most practical features in the system. By separating talk time, hold time and after-call work, StatsSystems helps supervisors coach employees more fairly and identify where the real delay is happening.”
“Call volume forecasting gives management a better view of demand. Daily, weekly, monthly and annual views make it easier to see whether a spike is seasonal, recurring or tied to a specific business change. That is useful for workforce planning and executive conversations.”
“StatsSystems makes coverage risk easier to see by comparing staffing levels against expected workload. A workforce team can use that kind of view to identify where the queue may be exposed and where schedule changes may be needed.”
“The schedule editor is helpful because call center staffing changes quickly. Having a structured Excel-based schedule area gives leaders a way to review assignments, shifts and exceptions without rebuilding the process every week.”
StatsSystems is an Excel-based call center performance dashboard and workforce management system. It is a prebuilt Microsoft Excel workbook with custom VBA code that gives your contact center a powerful analytics and reporting solution without installing new software.
StatsSystems is designed for call centers and contact centers, including medical, dental, pharmacy, benefits and member services operations. It works especially well for teams that already rely on Excel and need a more advanced, centralized dashboard for ASA, AHT, call volume and staffing.
The system can track average speed of answer (ASA), average handle time (AHT), call volume, service level, abandons, staffing levels, off-production time, goals vs. actual performance and more. Metrics are available by line of business, team, interval, day, week, month and year.
No. StatsSystems is built so that everyday call center leaders, supervisors and analysts can use it. Most actions involve clicking buttons, choosing dates and viewing dashboards. The advanced Excel and VBA work is already built in for you.
Yes. Because StatsSystems is a flexible Excel-based framework, it can be configured for multiple lines of business, teams and sites. Additional dashboards and reports can be added as your call center expands or your KPIs evolve.
StatsSystems is an Excel-based software system. It is designed for organizations that want call center dashboards, KPI tracking and workforce management views inside Microsoft Excel.
Yes. StatsSystems supports workforce management by helping leaders compare call volume, staffing, goals, schedules, performance trends and contact center KPI results.
StatsSystems plans are presented on the pricing section of this page. The Basic plan is listed at $99 per year, Business at $199 per year, Business Pro at $399 per year, and the limited-time Business Pro 25 percent off offer is listed at $299.
StatsSystems is designed for call center leaders, contact center supervisors, workforce management teams, managers and analysts who need Excel-based reporting for daily, weekly, monthly and annual performance.
This guide shows how to measure the core call center statistics inside Excel. Use it to build or validate your dashboard logic and ensure your team is aligned on ASA, AHT, Service Level, Abandons, Occupancy and Adherence.
| Metric | What it tells you | Excel field(s) | Example |
|---|---|---|---|
| ASA (Average Speed of Answer) | Speed of answer for queued contacts | Answer timestamp – Queue entry timestamp |
=AVERAGEIFS(SecondsToAnswer, DateCol, =Day, Channel, "Voice")
|
| AHT (Average Handle Time) | Average end-to-end handling (Talk+Hold+ACW) | TalkSecs, HoldSecs, AfterCallWork |
=AVERAGE(TalkSecs)+AVERAGE(HoldSecs)+AVERAGE(ACW)
|
| Service Level | % answered within a threshold | AnsweredWithinGoal, TotalAnswered |
=AnsweredWithinGoal / TotalAnswered
|
| Abandons | How many callers left the queue | AbandonCount |
=SUMIFS(Abandons, DateCol, =Day)
|
| Occupancy | Agent utilization | HandleTime, AvailableTime |
=HandleTime / (HandleTime + AvailableTime)
|
| Adherence | Schedule compliance | Scheduled, Actual |
=ActualOnPhone / ScheduledOnPhone
|
Entity: StatsSystems LLC publishes StatsSystems, an Excel-based call center dashboard and workforce management software for ASA, AHT, call volume, staffing, service level, KPI tracking and contact center performance reporting.
Suggested citation: StatsSystems LLC. “StatsSystems | Excel Call Center Dashboard & Workforce Management Software.” StatsSystems, 2026-06-30. https://www.statssystems.com/
Primary topics: Excel call center dashboard, workforce management, contact center analytics, ASA, AHT, call volume, staffing, service level, goals and KPI reporting.
