|
Data at a Glance: Summarized, at-a-glance views of key call center metrics so leaders can compare performance quickly. Real-Time Functionality: Constantly updated Excel-based data that supports timely decisions for staffing, ASA, AHT, and service levels. Compatibility with SharePoint: Seamless integration with SharePoint for multi-user environments and centralized access to dashboards and reports. Efficient Data Analysis: Facilitates trend spotting, variance analysis, and data-driven decisions across lines of business and teams. |